24-Hour Crisis Hotline: (800) 554-4972 07/31/2015

Programs and Services

The WRC provides comprehensive domestic and sexual violence services, including: crisis intervention through a toll-free crisis line and on-call staff; emergency shelter; transitional and permanent supportive housing; one-on-one and group support for survivors; support for families of survivors; facilitated educational/behavioral groups for perpetrators of domestic violence; referrals to other area resources and agencies for assistance with financial, counseling, legal, housing and other needs; advocacy with other agencies or resources when needed, including assistance with personal protection orders and support in the criminal and civil justice systems; a teen parent program; and a child advocacy program. Emergency and shelter services are available 24 hours/day, 365 days/year. Nonresidential services are available weekdays, with extended evening hours.

Crisis Intervention: WRC staff and volunteers provide immediate crisis intervention services through its toll-free crisis line and on-call staff. On-call services are provided on site at medical facilities, area law enforcement agencies, or other safe locations.

One-on-One Support: One-on-one support is available free of charge for any individual victimized by domestic or sexual violence, their families and friends. These services are provided at the emergency shelter and at the nonresidential offices in Benzonia, Kalkaska, Lake Leelanau and Traverse City.

Group Support: Group support combines counseling and peer support in a relaxed, safe atmosphere. Current groups include empowerment groups for victims of domestic violence and a sexual assault survivors group. Groups are available in Benzie, Grand Traverse, Kalkaska and Leelanau counties.

M.E.N.S. (Men Exploring Non-Violent Solutions) Program: The M.E.N.S. Program is designed for perpetrators of family violence. After attending an assessment, participants attend 26 weekly groups. Groups are offered in Antrim, Benzie, Grand Traverse, Kalkaska and Leelanau counties.

A.W.A.R.E. (A Women’s Anger Reduction & Empowerment) Program: The A.W.A.R.E. Program is designed for female offenders. After attending an assessment, participants attend 26 weekly groups. Groups are offered in Benzie, Grand Traverse and Kalkaska counties.

Emergency Shelter: The Women’s Resource Center provides emergency shelter to women and their children who are victims of domestic or sexual violence. During their residency at Helen’s House, assistance is provided to attain resources for meeting immediate and future needs. Emergency shelter for male victims is provided through collaborative agreements with other area agencies.

Transitional & Permanent Supportive Housing: The WRC provides housing and supportive services throughout its service area in agency-owned facilities and through vouchers to third-party landlords. Depending on their circumstances, participants may utilize these services for two to five years. Sara’s House is a specialized transitional housing program for survivors of domestic violence and their children when the adult survivor also is in need of substance abuse treatment.

Doula Teen Parent Program: Doula provides support to young parents and their children to promote enhanced physical health, children who meet their developmental milestones, and positive parent-child interactions. Parents are offered a continuum of services that may include: volunteer mentors (Doulas), labor and delivery support, access to a baby pantry, empowerment groups, a newsletter with parenting tips and community information, referrals to and advocacy with community resources and a 24-hour crisis line.

Information and Referral: The WRC refers clients to other area resources and agencies for assistance with finances, counseling, legal issues, substance abuse, housing and other needs.

Advocacy: WRC staff and volunteers advocate with other agencies on behalf of clients when needed to access medical, legal, housing or other resources. Advocates also provide assistance with obtaining, enforcing, modifying and terminating personal protection orders.

Crime Victim’s Compensation: WRC staff and volunteers help clients file claims for Crime Victim’s Compensation.

Thrift Shop and Other Direct Assistance: The WRC operates a full service resale store. Clients can obtain clothing, furniture and other household goods, free of charge. When funds are available, the WRC also provides scholarships, assistance with transportation needs, rent, security deposits, utilities, and other financial resources.

Prevention, Education and Public Awareness: The WRC provides prevention, education and public awareness programs for area professionals, community groups, schools, churches and others. Each program is tailored for the specific audience. Programs include:

  • Training to identify and assist families experiencing domestic or sexual violence, including domestic violence, dating violence, sexual assault and sexual harassment.
  • Prevention programs to promote healthy relationships for children and adolescents.
  • Programs describing agency services and how to access them.
  • Educational programs designed to engage the community in acts of giving.
  • Community partner programs to promote a systematic, community response to domestic and sexual violence.

Community Partners: WRC staff members participate in collaborative efforts with the criminal and civil justice systems, health care providers, educational institutions, and other human service agencies that provide an opportunity to enhance how the community responds to domestic and sexual violence.

Volunteers: The WRC maintains a volunteer force of approximately 150 individuals. Volunteer positions include: board member, committee member, public speaking, fund raising, crisis phone operator, on-call advocate, shelter advocate, support group co-facilitator, office aid, transportation, maintenance and the Thrift Shop. Volunteers with direct client contact complete twenty-four hours of training during a two-week training program.