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Women's Resource Center
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24-Hour Crisis Hotline: 800-554-4972
A full-service domestic and sexual violence
agency serving the Grand Traverse area


Women’s Resource Center
Thrift Shop Assistant Manager
Job Description

Mission: to protect, shelter and empower people impacted by domestic and sexual violence.
FSLA: Non-Exempt
Regular Work Week: 40 hours


Position is based solely on Thrift Shop revenue. Suspension of revenue will result in modifications of employment as deemed appropriate.

Job Summary: Under the direct supervision of the Thrift Shop Manager, assist with maintaining the overall direction and results of the WRC Thrift Shop operation. Provides managerial support and participates in day-to-day operations.

Task Assignment List:

  • Oversee and coordinate with store manager all areas of the retail store operations, maintaining friendly, clean, attractive, efficient, fully stocked, profitable store.
  • Open and close the store.
  • As assigned by the Thrift Shop Manager:
    • Supervision and leadership, and training to Sales Associates, volunteers and community service workers.
    • Sort, price and display merchandise.
    • Respond to customer and donor inquiries.
    • Operate the cash register and prepare daily deposits.
    • Accept and record client vouchers.
    • Advocate for WRC clients.
    • Maintain accurate records.
    • Resolve customer, staff and volunteer complaints.
  • Provide consistent, quality service to customers and clients.
  • In the absence of the Thrift Shop Manager listen to and respond to complaints and refer them to the  Thrift Shop Manager or Executive Director when needed.
  • Maintain professional relationships with community agencies.
  • Possess an automobile, comprehensive insurance and a valid Michigan driver’s license.
  • Ensure quality control standards, accurate pricing strategies and merchandise rotation is being maintained.
  • Ensure that all policies and best practices are being maintained to ensure consistency and an effective operation.
  • Comply with the Women’s Resource Center policies, including those related to professionalism and confidentiality.
  • Maintain and enhance job-related skills.
  • Participate in appropriate meetings, committees, and projects to benefit the WRC as directed by the store manager
  • Complete other duties as assigned.

Job Specifications: Associates degree or a high school diploma with at least one year experience in a retail setting. Previous background in marketing or business is preferred. Position requires an ability to work with a diverse population of customers and volunteers and demonstrated leadership skills. Knowledge related to domestic and sexual violence preferred. Good organizational skills required, must have strong communication skills, both orally and written. Ability to coordinate multiple activities, schedules and projects. Proven ability to lead and manage people and situations effectively. Ability to make quick accurate decisive decisions.  Knowledge of word processing and database computer software preferred. Must complete the Women’s Resource Center training program and all required back ground checks.

Physical Requirements: Work environment is sometimes hectic with occasional high stress and occasional short deadlines. Routinely walks, stands, pushes, pulls, bends, kneels, reaches, twists and turns throughout the shift. Medium lifting (20-50 pounds of force) with occasional heavy lifting (exerting 50-100 pounds of force).

Please submit a cover letter and resume including three references (name, address, affiliation, title, phone number and email) to:
Attn: Carol Rose 
3030 N. US 31 South, Traverse City
Phone: (231) 946-4180

Deadline to apply is September 21, 2018


Do you or someone you know need help?

The mission of the Women's Resource Center is to protect, shelter, and empower people impacted by domestic and sexual violence. We're here 24 hours a day, seven days a week to provide individual and group support and emergency shelter.

Call us at 1-800-554-4972

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Women's Resource Center
720 S Elmwood, Ste 2
Traverse City, MI 49684
Ph 231-941-1210
Fax 231-941-1734