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Women's Resource Center
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24-Hour Crisis Hotline: 800-554-4972
A full-service domestic and sexual violence
agency serving the Grand Traverse area


Women’s Resource Center
Shelter Program Manager
Job Description

Mission: to protect, shelter and empower people impacted by domestic and sexual violence.
FSLA: Non-Exempt
Regular Work Week: 40 hours


Position is based solely on the award of grant funding. Suspension or reduction of this source of revenue may result in modifications of employment.

Job Summary: Under the direct supervision of the Director of Advocacy, Responsible for all aspects of the day to day operation of Helen’s House, Women’s Resource Center’s emergency shelter. Trains and supervises shelter staff. Works as a team with direct service staff to create a safe and healthy environment for shelter residents. Carries a cell phone at all times, must be available for staff consultations, and emergencies that may arise after hours or on weekends. Responds to all calls in a timely and thoughtful manner. Responsible for being on-call or arranging on-call coverage for emergencies 24/7. Is a member of the Women’s Resource Center’s leadership team.

Task Assignment List:

  • Creates procedures and written materials that reflect an empowerment philosophy and trauma informed approach to service delivery.
  • Trains and provides regular on going supervision to Shelter Advocate as well as Shelter Assistants.
  • Hires Shelter Advocates and Shelter Assistants utilizing the WRC two interview team approach.
  • Monitors and maintains the physical condition of the shelter, delegates duties to Shelter Advocate and Shelter Assistants, reports issues to the Director of Advocacy.
  • Ensures compliance with grant contracts and health and safety standards.
  • Assures adequate staff coverage of all shelter shifts.
  • Works as team with the Shelter Advocate and other direct service staff as appropriate to make decisions regarding residents’ needs and the overall health and safety of the shelter.
  • Drives decisions about shelter admissions, extensions and terminations.
  • Works to address resident’s concerns and explores ways to engage residents in the creations of shelter policies and procedures.
  • Supports the Shelter Advocate and Shelter Assistants in the facilitation of weekly house meetings and other events and activities.
  • Works closely with the Director of Advocacy to ensure direct services staff are well versed in program eligibility and admission processes.
  • Serves as a liaison between the shelter and the larger agency; ensures communication between staff at both locations as needed.
  • Carries a cell phone at all times, must be available for staff consultation and emergencies that may arise after hours or on the weekends. Responds to all calls in a timely manner.
  • Works with the Volunteer Coordinator and other departments to coordinate volunteers and donors to meet the shelter’s needs.
  • Assists with training or assigned interns and volunteers to assure appropriate competencies are achieved prior to the delivery of services. Provide ongoing supervision to assigned interns/volunteers.
  • Seeks supervision from the Director of Advocacy; communicates relevant risk and liability issues.
  • Facilitates shelter staff meeting, training and retreats.
  • Maintains professional boundaries with staff and clients at all times.
  • Assists with grant applications and reporting as needed.
  • Other duties as assigned.

General Expectations:

  • Approaches all persons from an empowerment philosophy.
  • Understands and follows agency policy and guidelines as outlined in the Policy and Procedure manual and Employee handbook.
  • Participates in maintaining policies, procedures and service delivery according to standards established by accrediting bodies, funding sources and professional organizations.
  • Protect client confidentiality.
  • Follows protocol regarding mandatory reporting.
  • Functions as part of a team by supporting and working with others to accomplish program and agency goals.
  • Communicates effectively, both orally and in writing, with other staff and with other organizations.
  • Participates in staff meetings, team meetings and staff retreats and other planning opportunities.
  • Develops personal goals to continue to upgrade knowledge and credentials and implements a plan to achieve those goals.
  • Participates in training, continuing education, and other skill development opportunities further enhance job related skills and abilities.
  • Participates in community presentations and public relations opportunities to further expand the visibility of the agency, its vision and priorities.
  • Represents WRC on community committees and participates in community groups and activities which promote and enhance the services available to clients in the community.
  • Supports agency activities such as special events and awareness campaigns, etc., as needed
  • Supports systems change activities to improve systems with which the agency clients interface.
  • Identifies opportunities for system change efforts and supports system change efforts.
  • Maintain current certification in CPR and First Aid.


Job Specifications:   

  • Requires a Bachelor’s Degree, Masters preferred.
  • 3-5 years of experience in a human services agency, residential setting desirable and/or working with trauma survivors preferably.
  • Previous management and or supervisory experience is  a plus.
  • Knowledge of community resources and of philosophical and legal issues of domestic violence / sexual assault is a must.
  • Must be sensitive to issues of diversity.
  • Understands and supports the philosophy of empowerment.
  • Dedication to the agencies mission and overall success of the program and the agency.
  • Must complete the Women’s Resource Center training program and all required background checks.

Physical Requirements:

  • Normal office environment requirement requiring standing, sitting, keyboarding.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Ability to speak clearly and hear.
  • Ability to walk, climb stairs, and balance. (Helen’s house is a three story facility)
  • Ability to transfer objects from hand to hand or hand to arm; reach with hands and arms; stoop or crouch.
  • Ability to lift thirty pounds i.e., groceries, supplies and donations.
  • Ability to travel to off-site locations and attend off-site meetings and events.

Please submit a cover letter and resume including three references (name, address, affiliation, title, phone number and email) and salary requirements to:

Women’s Resource Center

Attn: Executive Director

720 S. Elmwood, Suite 2, Traverse City MI 49684

Phone: (231) 941-1210





Do you or someone you know need help?

The mission of the Women's Resource Center is to protect, shelter, and empower people impacted by domestic and sexual violence. We're here 24 hours a day, seven days a week to provide individual and group support and emergency shelter.

Call us at 1-800-554-4972

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Women's Resource Center
720 S Elmwood, Ste 2
Traverse City, MI 49684
Ph 231-941-1210
Fax 231-941-1734